Coinbase fires compromised agents in India — Report
All the Coinbase customer service agents whom cybercriminals allegedly bribed to gain access to user data were based in India, according to Philip Martin.
Coinbase has reportedly fired a group of customer support agents following their alleged involvement in social engineering attacks on users. The contracted agents were based in India.
According to a May 15 Fortune interview, Coinbase’s chief security officer, Philip Martin, said the company flagged customer support contractors who allowed scammers access to user data, suggesting they could be Indian nationals.
The CSO’s comments came after some crypto users reeled from attempted phishing attacks using their Coinbase data, which the exchange estimated could cost them between $180 million and $400 million in remediation and reimbursement.